Every Digital Guidebook Feature SmoothStay Offers
SmoothStay is the AI-powered digital guidebook and guest experience platform built for hosts who care about every part of the stay. From the moment a guest opens their guidebook to the moment they leave a five-star review — every feature you see below is designed to make hosting easier and the guest experience smoother.
Fast setup & customization
Building a branded digital guidebook used to mean hiring a designer or settling for a template. SmoothStay handles both. Drop in your logo, pick your colors, set a video background. Run multiple properties? Override anything per property — branding, language, welcome message. The AI Writing Assistant polishes rough notes into article descriptions in seconds, and the Smart Content Hub lets you write once and reuse across properties with placeholders for per-property details. 100+ languages, included automatically.
AI writing assistant
Turn rough notes into polished article descriptions in seconds. Five hospitality tones, multilingual, built into your guidebook editor.
Custom home screen layout
Design the first screen guests see — branded background, welcome message, and pinned shortcuts. Add a video background that turns your guidebook into an experience.
Local info with Google
Add restaurants, shops, and hidden gems to your guidebook in seconds. Imported from Google, fully editable, shown to guests on a beautiful map view.
Smart content hub & dynamic data
Manage multiple properties from one Content Hub. Write articles once, reuse them across properties, and let dynamic placeholders fill in the right details for each guest.
Your own branding
Add your logo, colors, and welcome video to every guidebook. Run multiple branded properties from one dashboard. Free to start, no design skills required.
Safe sharing & access control
A digital guidebook is only as useful as the way it's shared — and only as safe as the rules around what's visible to whom. SmoothStay gives you four kinds of share links (general, reservation, public, and deep links to specific articles), each protected by a unique security token. Sensitive content unlocks before check-in and locks after check-out. Articles flagged as direct-booking-related stay hidden on links shared through Airbnb, Vrbo, and Booking.com. QR codes and custom URLs round out the system.
Custom Guidebook Slug
Replace random URL strings with a short, branded path. casa-koba instead of guide-7f2a-9k81. A small detail your guests notice — and remember.
Deep links to articles
Send guests directly to the wifi password, the door code, or any article in your guidebook. One link, one tap, one less question to answer.
OTA compliance mode
Share your guidebook through Airbnb, Vrbo, or Booking.com without violating their direct-booking rules. Three-level enforcement, consistently applied across every link.
Privacy & access controls
Control who sees your guidebook and when. Token-protected links, time-based access, and per-article restrictions for sensitive info like door codes and addresses.
QR code generator
Generate a QR code for any guidebook link in seconds — general share, reservation, public, or deep links. Print them on welcome cards, fridge magnets, or door signs.
Time-based reservation access
ensitive guidebook content unlocks before your guest arrives and locks again after they leave. No leftover access — your access codes stay protected by default.
Real guest engagement
The guidebook is the surface guests see — but it's also where the most valuable signals about your property come from. Guest Registration captures contact details before guests open the guidebook, building a direct-booking contact list that's yours to keep. The AI Concierge answers guest questions 24/7 in their language, pulling answers from your content. Every view, upvote, chatbot question, and piece of feedback flows into one Analytics dashboard, organized by property and filterable by date.
AI concierge
An AI chatbot trained on your guidebook content. Answers guest questions 24/7 in your tone, in their language. Test in the AI Playground before going live.
Guest insights & feedback
See exactly what guests read, click, ask, and rate inside your guidebook. Privacy-friendly tracking, filter by property and date, catch issues before they hit reviews.
Guest registration
Capture guest emails before they explore your guidebook. Build a direct-booking contact list — without breaking OTA's rules. Three modes per property.
Multi-language auto translation
Your guidebook automatically translates into 100+ languages — no extra setup, no per-language pricing. Guests pick their language, and your content adapts in seconds.
Scalable operations
Running one property is not a passive activity. Running ten or twenty is a full blown business — and the tools you use need to keep up. SmoothStay's multi-property architecture lets you share content across properties with tags, fill in per-property details with placeholders, and override branding or language whenever needed. Multi-user accounts are coming soon to support teams. The Tasks module — coming later this year — extends SmoothStay from the guidebook into operations.
Why Hundreds of Property Managers Are Already Using SmoothStay
Every feature, every plan, fairly priced
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Share Your Properties' Most Important Info, Smoothly
All your guest info, always up to date—and scale easily with professional grade features.
