Changelog

You no longer need a PMS to bring your reservations into SmoothStay. Connect your Airbnb account, or OwnerRez if that's your PMS, and your listings, reservations and guests come in on their own. Plus: a smoother start for new hosts and a lot of fixes.

🏠 Airbnb Connect (beta)

• No PMS needed: connect your Airbnb host account and we import your listings, photos, upcoming reservations and guest contacts, then keep them up to date.

• A guidebook link for every reservation: paste it into your Airbnb messages. Automatic sending is coming soon.

• Good to know: we import listings you own, not ones you co-host, and you can connect one Airbnb account. The connection runs through Hospitable Connect, built by Hospitable. If you co-host, set up from your Airbnb listing link instead.

Connect SmoothStay to Airbnb →

🔗 OwnerRez (beta)

• Import and sync: connect OwnerRez to import your properties and bookings. New and changed bookings sync within seconds.

• The guidebook link goes into every booking: we write it into a field in OwnerRez. Add its merge field, shown in Settings › Integrations, to your message templates.

• Door codes: codes saved in the booking’s Door Code field come into SmoothStay automatically.

• Disconnect from SmoothStay: one click in Settings › Integrations. Your reservations and contacts stay.

Connect SmoothStay to OwnerRez →

🪪 Reservation card

• Door code on by default: the reservation card now shows the door code, only from your lead time until check-out, with a button to copy it. Turn it off in Guest Experience › Widgets or for a single property.

🚀 Getting started

• New first step: “Where are your listings?” offers Airbnb, your PMS, or another channel. Airbnb and PMS import all your listings; another channel builds a guidebook from one pasted listing.

• Sign-up in your language: pick it before you create your account, and your dashboard opens in that language.

• Live preview: your guidebook preview fills in as each article is ready.

🏡 Properties and guidebook

• Property screen: a summary line under the name (“Villa · 8 guests · 4 bedrooms”), the AI Concierge in its own section, and an amenities panel that shows every group with a count.

• Home background: pick it from the same visual picker as articles.

• Faster photos: uploads are saved as image files, so pages load faster, and article photos stay private to your guests.

• AI Concierge in other languages: it now writes its answers directly in the guest’s language instead of having them machine-translated, so door codes, Wi-Fi details and names come through exactly as you wrote them.

🐛 Bug fixes

• Onboarding reads any Airbnb link, including the one from your host editor or a country site like airbnb.co.uk.

• Guidebook builds no longer fail when a local place’s description contains quotes.

• If you sign up before setting up your property, your answers carry over and the connect step no longer gets stuck.

• PMS imports now save the right check-out time.

• A guest with two bookings no longer becomes two contacts.

• Cancelled bookings no longer get a guidebook link.

• Guest registration now shows on direct-booking reservation links when it should. It stays off on Airbnb and other OTA links.

• Accounts whose trial has ended can subscribe again from the plan picker.

• A shared article set to the property’s location now opens the right address in each guidebook.

• Hotel, B&B, campsite and glamping guidebooks show your location’s pin on the guest map again.

• Saving a property’s address no longer removes its “Getting here” directions.

• “Show the door code” now saves on the first tap.

Two new things this week: guest registration is now set at brand level and can be customized per property, and your dashboard can run in your language.

🧩 Guest registration for your whole brand

• Set it once: the new Widgets page holds your brand-wide guest registration setup: whether it’s Off, Optional or Required, the form fields, consent and which guidebook links show it. Every property uses it, so with 10 properties you change one setting instead of 10.

• Customize per property: turn off “Use default” on any property to give it its own requirement. Turn it back on to follow the brand again.

• Your own form heading: write the line guests see above the form.

🌍 Your dashboard in your language, with clearer names

• Pick your language from Language in the sidebar (More › Language on phones). English stays the default, and other languages are translated automatically. Your property names and anything you type stay exactly as written.

• Clearer names: Content Hub is now Guest Experience, and Articles is now Knowledge Base. Widgets sits between them.

📱 Mobile responsiveness

• More done from your phone: Properties, Reservations, Contacts, Analytics and AI Concierge are now easy to search, filter and add to on a phone.

• Settings without the clutter: Settings and My account use simple tabs across the top that work on any screen size.

• A consistent layout on every screen: fields, buttons and pickers line up and behave the same on phone and desktop.

📖 Guidebook improvements

• A cleaner language picker: guests pick their language from a simple searchable list.

• Names stay as you wrote them: when a guest switches language, your property and brand names, Wi-Fi details, door codes and addresses stay as you wrote them.

• Your brand in the browser tab: the tab shows your property’s photo and name instead of SmoothStay’s.

• New reservation card. Reservation links now open with the guest's name, party and dates. It's on by default on paid plans. Turn on the door code in Widgets.

🐛 Bug fixes

• On phones, the Properties list showed only the first 4 properties. It now shows them all.

• Guest registration: security fixes, and marketing consent is now recorded more reliably.

• A new booking now asks the guest to register again, even at a property they’ve stayed at before.

• The Content menu no longer gets squeezed into the collapsed sidebar.

Until now, the dashboard worked best on a laptop. We rebuilt it so you can manage everything from your phone, wherever you are: edit articles, update a property, and check what your guests will see. It isn’t a cut-down mobile version. Every feature you have on desktop is on your phone too.

📱 The dashboard on your phone

• New phone navigation: a top bar shows the page you’re on, and a bottom tab bar takes you to Properties, Content, Reservations and More. More has everything else, plus support and your account.

• Panels open as bottom sheets: you can scroll them and close them with one tap, and they never hide behind the menus.

• Properties: tap + in the top bar to add a property. Search and filters fit on one row, and each property shows as a simple row with its photo and address.

• Articles: open categories from a picker, then search, filter and reorder. Tap + to write a new article.

• Article editor: it opens full screen. Details open as a sheet, and the guest preview fills the screen.

🏠 One screen for each property

• Everything in one place: your property details (basics, description, location, amenities, tags, hosts) and your guidebook settings (access, content, widgets) are on one screen.

• Side panel instead of popups: tap any row to edit it in a side panel, or in a bottom sheet on your phone.

• Auto-save everywhere: changes save as you make them, and a “Saved” sign in the top bar confirms each one.

• Switch properties from the top bar: you don’t need to go back to the list.

• Live guest preview: see your real guidebook inside a phone frame. You can pick the device (iPhone 16, iPhone SE, Galaxy S24, Pixel 8 and more), and it shows at its real size.

• Guest registration status: you can see at a glance whether guests can see the form, and what to fix if they can’t.

• Safer switches: turning a guidebook off or making it public now asks you to confirm, so nobody loses access by accident.

🖥️ On desktop

• Collapsible sidebar: it remembers how you left it, and your account now sits inside it.

• Full-width pages: the whole screen is used for your content.

• More room to edit: the sidebar tucks away while you edit an article or a property.

• Redesigned Articles page: search, filter, reorder and add an article from one header. Categories are split into “In the guidebook” and “AI Concierge only”.

• Article editor: a side panel holds the details and a live guest preview. It also has a new media picker and a rebuilt location editor with formatted directions.

💬 Sharing

• Better link previews: guidebook links shared on WhatsApp and other apps now show your property’s photo and name, or the article’s image and title, instead of the SmoothStay logo.

🐛 Bug fixes

• Signing in with an existing email no longer sends you to the setup wizard.

• app.smoothstay.io now opens the sign-in page instead of a blank screen.

• Your guidebook’s language setting now saves.

• Images in articles load faster on guests’ phones.

• A thin light strip above the guidebook cover photo is gone.

• Only one support chat button shows on the dashboard.

• The category menu no longer jumps to the corner of the page.

🔜 Not done yet
We’re still polishing the phone version. A few final touches land over the next couple of days, and we’ll ship them as soon as they’re ready.

We spent the last three days on everyday use. Guests get search made for phones and a back button that stays inside the guidebook. Hosts get clearer settings screens, reliable reordering and many small fixes.

📱 Guidebook for your guests

• Phone back button works: On a phone, the back button or back swipe now goes to the previous screen instead of leaving the guidebook. It also closes an open preview or menu first.

• Full-screen search: Search now opens as its own screen, so it fits phones even with the keyboard open.

• Browse and suggestions: Before guests type anything, search shows your topics and a few suggested articles, starting with the ones you pinned to Home.

• Guidebook order: Categories, subcategories and articles now always follow the order you set.

• Guest registration: Cleaner layout, fields that don’t zoom in on iPhone, and a loading state on the Register button.

🖥️ Dashboard

• Settings, redesigned: Brand, AI Concierge, Reservations, Host profile, Account, Integrations and Billing are now grouped into clear sections with shorter explanations.

• New color picker: Enter HEX or RGB, pick a swatch, set opacity, and preview your accent and text colors together.

• Articles: Each article row shows its cover photo, slideshow or video. A new quick search shows results as you type, and partial words now match.

• Drag and drop: Reordering categories, subcategories and articles now works every time. Items move to exactly where you drop them.

• Reservations and contacts: Guest search finds partial names and shows profile photos. Forms check dates, guest count and duplicate emails before saving.

• Filters: The property filter shows photos and cities, and tag filters show their colors.

• Tags: A cleaner tag manager. The color picker no longer appears blurred.

• Delete buttons: Deleting something now uses a red button, so it’s clearly different from saving.

🚀 Onboarding

• The address step no longer asks for your browser location.

• Pasted descriptions now save the property name, bedrooms, bathrooms, guest count and amenities.

• Property types without bedrooms no longer get stuck on the details step. Max guests now goes up to 50.

• The success screen with your QR code stays open until you leave it.

💳 Billing

• Smooth Start Guarantee: New paid subscriptions get 60 days from the first payment to decide. If it’s not for you, cancel and request a full refund from Billing. Terms apply.

• Expired trials now show one clear Choose a plan button.

🐛 Bug fixes

• Cancellations from your PMS are recognized however the status is spelled or capitalized.

• The category icon picker no longer locks after the first change, and edit screens show the current icon again. Categories and subcategories now need an icon: if an older one has none, you’ll be asked to pick one the next time you edit it.

• Saving reservation settings no longer saves twice.

• Account deletion now shows a clear message if it can’t go ahead, and logs you out once it’s done.

Your guests now get a cleaner guidebook, and your dashboard got the same refresh. Here’s what’s changed since our last update.

📱 Guidebook for your guests

• Cleaner design. The top and bottom bars are now white, and your brand colour shows on icons, buttons and the active tab. Your photos, slideshows and videos stay exactly as you set them.

• New home screen. Your property photo now runs edge to edge with the guidebook name on it, and there’s a search bar right below.

• AI Concierge in the tab bar. Guests now find the AI Concierge as a tab, in your brand colour, instead of a floating button.

• Better chat. The message box grows as guests type longer questions, and dots show while the AI Concierge is writing its answer.

• Easier guest registration. The Submit button is always active and shows guests which fields need fixing.

• Ready for what’s next. The new design is the base for upcoming features. Home screen widgets come first, then more ways to customize how your guidebook looks, like a bottom navigation bar that stays fixed in place.

🖥️ Dashboard

• Buttons, forms, tables, status labels and icons now look the same everywhere, so the dashboard is calmer.

🚀 Onboarding

• New guidebooks now build in the background, so closing the tab doesn’t stop the build, and a failed build can be retried in one click.

🐛 Bug fixes

• Some reservation links imported from Hospitable weren’t getting their own private link. That’s fixed, and the affected links were updated automatically.

• Cancelled reservations no longer create active guest links.

• Regenerating a reservation link now updates the right link.

• “Forgot password” now sends a reset email, and the reset page is new.

• Signing in with Google no longer changes a team member’s role.

• If reconnecting Hospitable fails, you now see a clear error, and it no longer starts a property import.

• Account data has tighter privacy rules, and Hospitable connection details now stay on our servers.

Guests ask plenty of questions that don't need a page in your guidebook: "Can I bring my dog?" "Where are the extra towels?" Now you can mark a category AI data source only. Guests won't see it, but your AI Concierge uses it to answer their questions.

It's the first step toward your guidebook becoming a full knowledge base for each property: one place for what guests read and what your AI Concierge knows. 🧠

✨ Why it helps

• 💬 More answers, no clutter. The AI Concierge handles the small stuff, and your guidebook stays focused on what guests browse.

• ✍️ Quick to write. Plain text, with no cover, map, or layout. Use the question as the title and add a short answer.

• ⚡ Fixes missed questions fast. When a conversation shows up as out of scope, add the answer here. It's live within about 5 minutes.

• 🛡️ Same rules as other articles. Your OTA Compliance and marketing settings apply here too.

• ↗️ Easy to promote. Move an article to a regular category to show it in your guidebook.

🔜 Coming soon for Hospitable users: a future integration update will bring each property's Hospitable Knowledge Hub into SmoothStay as AI data source only content. That includes the topics Hospitable's AI wrote for you.

🚀 Get started: go to Content Hub → Articles, create a category, select AI data source only, and add your ten most-asked questions. Then test them in the AI Playground.

How to create an article · How to use the AI Concierge

Your contacts and reservations can now flow straight into the tools you already use. Connect Zapier, Make, Activepieces, or your own application, and SmoothStay sends the full record the moment something changes.

Set it up once and it runs in the background. Add guests to your mailing list as they opt in, log every booking to a spreadsheet, ping your team when a reservation lands, or text a guest their door code at check-in. No coding required.

• ⚡ Six events covering contacts and reservations: created, updated, and deleted

• 🎯 Choose exactly which events you want to receive

• 🧪 Test any endpoint before it goes live, with delivery logs and a debug view when something needs checking

• 🔒 A webhook secret on every request so you can confirm it came from SmoothStay

⏱️ Setup takes about five minutes in Settings → Integrations. Read the guide →

This release brings two new features hosts have been asking for — plus a set of smaller improvements and fixes across the platform.

✨ Guest Registration

You can now collect guest information directly through your guidebook — before guests even start exploring. The registration widget lets guests share their name, email, phone, preferred language, and country, with full control over which fields are required, optional, or hidden.

Key things to know:

• Flexible access control — set registration as Off, Optional (guests can skip), or Required per property, under Visibility & sharing → Guest registration

• Marketing opt-in — optionally invite guests to subscribe to updates and offers. The checkbox is always unchecked by default and only appears on eligible links

• Privacy policy auto-fill — add your privacy policy once under Settings → Brand → Brand profile and it populates across all your registration forms automatically

• OTA-aware — marketing opt-in is automatically hidden on OTA-restricted links (Airbnb, VRBO, Booking.com), keeping you compliant without extra steps

• Shared widget — one registration form configuration applies across all your properties. Change it once, update everywhere

All registered guests appear in Contacts, where you can view them alongside reservation-based contacts in one unified place, and see at a glance who opted in for marketing communications. This is just the beginning — export, filtering, and more CRM-style features are on the way.

Learn more about guest registration →

🛡️ OTA Compliance

Platforms like Airbnb, VRBO, and Booking.com restrict what hosts can share with guests — including marketing content, direct booking promotions, and external review requests. SmoothStay now gives you built-in tools to stay on the right side of those policies.

• Restricted share links — when generating a general or public share link, set OTA compliance to Restricted. SmoothStay automatically hides OTA-sensitive content for guests who open that link

• Automatic on reservation links — configure which booking sources trigger restrictions under Settings → Reservations → OTA Compliance Sources. All major OTAs are included by default; direct bookings are excluded

• Article-level control — mark individual articles as Hide from OTA guests or Mark as sponsored under each article's Visibility settings. Marked articles are hidden automatically on OTA-restricted links — no extra steps needed per link

• Widget-aware — registration forms and marketing opt-in are disabled automatically on OTA-restricted links

Learn more about OTA compliance →

🔧 Additional improvements & fixes

• Contacts — reservation guests and registered guidebook visitors now appear together in one unified Contacts view, with marketing opt-in status visible at a glance

• Analytics — guests' approximate region and country are now shown in the analytics table, estimated from browser timezone (no IP address involved)

• Analytics — fixed a bug where the article being viewed was not displayed correctly in some instances

• Guidebook — performance optimizations for faster guidebook rendering