Terms & Conditions

TL;DR — Your Agreement with SmoothStay

• You must follow our rules and only use the Services legally

• You retain ownership of your content — we just need a license to operate your guidebooks

• AI-generated content is a starting point; you are responsible for reviewing and verifying its accuracy

• You're responsible for your account, your guests' data, and your compliance with local laws

• We offer support and a 14-day free trial

• You can cancel anytime — no refunds for unused periods

• We don't guarantee 100% uptime or error-free performance

• You agree to resolve disputes under Wyoming law

• Contact us at hello@smoothstay.io if you have any questions

1. Definitions

• "SmoothStay", "we", "us", "our": HelloBnB LLC (DBA SmoothStay)

• "Customer", "you", "your": The individual or entity using the Services

• "Authorized User": Someone permitted by you to access your account

• "Content": Any data, text, images, or material submitted through the Services

• "Guest Data": Information about your guests collected or processed through the Services, including but not limited to names, contact details, and identification documents submitted via online check-in features

• "AI Features": AI-powered functionality within the Services, including the AI guidebook generator, AI chatbot, and AI content assistant

• "Subscription Term": The period of your paid access, defined in your Order

• "Order": Your selected pricing plan or subscription agreement (online or written)

• "Third-Party Integrations": Connections to external platforms such as property management systems (PMS), payment processors, or compliance services enabled through the Services

2. Acceptance of Terms

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Services.

3. Access and Use of Services

3.1 Grant of License

SmoothStay grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the Subscription Term for your internal business purposes, subject to these Terms and any applicable documentation.

3.2 Restrictions

You agree not to:

• Modify, reverse-engineer, or decompile any part of the Services.

• Use the Services for any unlawful purposes or in violation of applicable laws.

• Infringe on the intellectual property rights of others.

• Resell, lease, sublicense, or make the Services available to unauthorized third parties.

• Upload or process sensitive personal data beyond what is required for features you have expressly enabled (such as guest identification via online check-in), except where explicitly agreed upon with SmoothStay in writing.

• Upload or share content that is unlawful, harmful, defamatory, obscene, infringing, hateful, or otherwise objectionable.

• Use AI Features to generate content that is misleading, fraudulent, or intended to deceive guests or third parties.

• Interfere with or disrupt platform operations, security, or performance.

We reserve the right to suspend or terminate accounts that violate these restrictions.

3.3 Free Trials and Beta Features

If you are using the Services on a free trial or beta basis ("Trial Services"), such Services are provided "as is" and "as available" without warranties. Trial Services may be modified or discontinued at any time without notice.

4. AI Features

4.1 AI-Generated Content

SmoothStay's AI Features may generate guidebook content, suggested text, translations, and other outputs based on information you provide or that is publicly available (such as property listings). All AI-generated content is provided as a starting point only. You are solely responsible for reviewing, editing, and verifying the accuracy, completeness, and appropriateness of all AI-generated content before making it available to guests.

4.2 No Guarantee of Accuracy

AI-generated outputs may contain errors, omissions, or outdated information. SmoothStay makes no representations or warranties regarding the accuracy or fitness of AI-generated content for any particular purpose.

4.3 Your Data and AI Improvement

We may use anonymized, aggregated data derived from your use of AI Features to improve the quality and performance of our Services. We will not use your identifiable Content or Guest Data to train AI models without your explicit consent. See our Privacy Policy for full details.

4.4 AI Chatbot

The AI chatbot feature responds to guest queries based on the content you have provided in your guidebook. Responses are generated automatically. You are responsible for ensuring your guidebook content is accurate and up to date so that chatbot responses reflect correct information about your property.

5.1 User Accounts and Security

You are responsible for maintaining the confidentiality of account credentials and ensuring that only Authorized Users access the Services. You agree to notify us immediately of any unauthorized access, security incidents, or suspected breaches.

5.2 Compliance

You are solely responsible for ensuring that your use of the Services — and your collection, processing, and storage of Guest Data — complies with all applicable laws and regulations, including short-term rental regulations, data privacy laws (including GDPR where applicable), guest registration requirements, and any other local obligations in the jurisdictions where your properties are located.

5.3 Guest Data Responsibility

Where you use features that collect Guest Data (such as online check-in or guest registration forms), you are the data controller for that information. You are responsible for obtaining any required consents from guests, providing appropriate privacy notices, and complying with applicable data protection laws. SmoothStay processes Guest Data on your behalf as a data processor in accordance with our Privacy Policy.

6. Payment and Fees

6.1 Fees and Invoicing

All subscription fees are due in advance, as specified in your Order. Payments are processed by Lemon Squeezy, our authorized payment provider and merchant of record. By subscribing, you also agree to Lemon Squeezy's Terms of Sale. Subscription plans are available on a monthly or annual basis, as selected at the time of purchase.

6.2 Taxes

All fees are exclusive of applicable taxes. You are responsible for any sales, VAT, or other taxes arising from your use of the Services, excluding taxes based on SmoothStay's net income. As Lemon Squeezy acts as a merchant of record, applicable taxes may be calculated and collected by Lemon Squeezy at checkout.

6.3 Refunds and Cancellations

We offer a 14-day free trial. No credit card is required to start a trial. You may cancel your subscription at any time via your account dashboard. Refunds are not provided for unused time or partial billing periods unless otherwise required by law.

6.4 Annual Billing

If you select an annual billing option, your subscription fee will be charged in full at the start of each annual term. Annual subscriptions are not eligible for prorated refunds for unused months, except where required by applicable law.

6.5 Late Payments

Any amounts not paid when due may incur interest at 1.5% per month or the highest rate permitted by law, whichever is lower. Access to the Services may be suspended for overdue accounts.

7. Intellectual Property

7.1 Ownership

All intellectual property rights in the Services — including software, features, designs, trademarks, AI models, and underlying code — remain the sole property of SmoothStay or its licensors.

7.2 Customer Content

You retain ownership of any content or data you upload to the Services. By submitting content, you grant us a non-exclusive, worldwide license to host, display, process, and (where applicable) use it to power AI Features, solely to deliver and improve the Services for you.

8. Third-Party Integrations

8.1 Availability

The Services may offer integrations with third-party platforms, including property management systems (PMS), compliance providers, and payment processors (collectively, "Third-Party Services"). The availability of any specific integration is not guaranteed and may change at any time.

8.2 Your Responsibility

Your use of Third-Party Services is subject to the terms and conditions of those third parties. SmoothStay is not responsible for the performance, availability, or data practices of any Third-Party Service. By enabling a Third-Party integration, you authorize SmoothStay to exchange data with that service on your behalf as necessary to provide the integration.

8.3 Data Passed to Third Parties

When you enable an integration, reservation data, property data, or Guest Data may be transmitted to or received from the relevant third-party platform. You are responsible for ensuring that such data sharing complies with applicable laws and your obligations to your guests.

9. Support and Availability

SmoothStay offers email-based customer support at hello@smoothstay.io. We strive for high uptime, but the Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Support response times are provided on a best-efforts basis and are not guaranteed within any specific timeframe.

10. Termination

10.1 Termination by Customer

You may cancel your subscription at any time via your dashboard. Your access will remain active through the end of your current billing cycle.

10.2 Termination by SmoothStay

We may suspend or terminate your access if you:

• Materially breach these Terms and fail to remedy within 30 days of notice;

• Fail to pay fees when due;

• Use the Services in a way that harms SmoothStay's operations, users, or reputation.

10.3 Effect of Termination

Upon termination, access will be revoked. We may delete your Content and Guest Data after 30 days unless otherwise required by law, agreed in writing, or subject to a longer retention obligation under applicable regulations.

11. Limitation of Liability

11.1 No Warranties

The Services, including all AI Features and AI-generated content, are provided "as is" and "as available." We make no warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

11.2 Limitation

Our total liability under these Terms will not exceed the total amount you paid in the 12 months prior to the claim.

11.3 Exclusions

We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption. We are not liable for any damages arising from your reliance on AI-generated content, inaccuracies in guidebook content provided to guests, or your failure to comply with applicable local laws.

12. Indemnification

You agree to indemnify and hold SmoothStay, its officers, affiliates, and employees harmless from any claims, liabilities, damages, or expenses arising from: your use of the Services; your Content or Guest Data; your breach of these Terms or applicable law; your failure to comply with guest registration, data protection, or other regulatory requirements in your jurisdiction; or any claims by your guests arising from content you published through the Services.

13. Confidentiality

Both parties agree to protect confidential or proprietary information disclosed during the course of using the Services. Disclosure is permitted only if required by law or with prior written consent.

14. Affiliate Program

SmoothStay offers an affiliate program through which participants may earn commissions for referring new paying customers. Participation in the affiliate program is subject to the separate terms and conditions published at the affiliate program sign-up page. SmoothStay reserves the right to modify or discontinue the affiliate program at any time.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Wyoming.

16. Changes to Terms

We may revise these Terms periodically. The "Last Updated" date at the top of the page will reflect the latest changes. For material changes, we will make reasonable efforts to notify active customers by email or in-app notice. Continued use of the Services after changes constitutes acceptance of the updated Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, along with our Privacy Policy, represent the full agreement between you and SmoothStay.

17.2 Severability

If any provision is found to be unenforceable, the rest will remain in full force and effect.

17.3 Force Majeure

SmoothStay is not responsible for delays or failures due to events beyond our control, including natural disasters, outages, strikes, or government restrictions.

Contact Us

If you have any questions or concerns, contact us at:

Email: hello@smoothstay.io Mailing Address: HelloBnB LLC (DBA SmoothStay) 1007 N Orange St, 4th Floor, Suite 3246 Wilmington, DE 19801, USA