Ready to 10X Your Guest Experience?
Ready to 10X Your Guest Experience?
We’re here to smooth out your hosting journey, making guest experiences better and your work easier.
We’re here to smooth out your hosting journey, making guest experiences better and your work easier.
Our team typically replies within 2 business days.
We'll focus on solving your hosting issues.
Feel free to ask us anything.
Mailing Address:
1007 N Orange St, 4th Floor, Suite 3246
Wilmington, DE 19801, United States.
“These guidebook make guest info updates a breeze. Can’t wait for the AI features!”
Emily T.
Seattle
"PMS integrations would be great, but so far multi-language support is a win for our guests!"
Priya N.
Toronto
"We place tiny QRs to explain guests some of the tricky parts of our house..."
Fernando H.
Tulum, Mexico
"... updating from my phone saves me time."
Laura S.
Tampa Vacation Rental, FL
"Guests love the QR codes. Support is fast, and I’m looking forward to task tracking."
Alberto G.
BRICS Vacation Rentals, MX
"Great guidebooks, support is fast too"
Rodrigo L.
Puerto Rico
"Love the custom branding and easy setup."
Elke Z.
Cologne, Germany
"SmoothStay has made it much easier to keep all our guest info organized and up to date."
Albert F.
Brisa Management
FAQs About SmoothStay?
How long does it take to set up a guidebook?
Minutes. Connect Airbnb, Hospitable or OwnerRez and you get a guidebook for every property, or paste one Airbnb listing link or any text for a single guidebook. The AI Guidebook Builder drafts the categories, articles, amenities and local spots. Review, change what you like and share the link in the same sitting.
I'm moving from another guidebook tool. How does that work?
Start with one property: paste your old guidebook's text into the AI Guidebook Builder, set up your branding and check the result. Then duplicate it for your other properties and share the articles they have in common. Email hello@smoothstay.io and we'll help you move.
Does SmoothStay work with my PMS, or without one?
Both. Hospitable is live: connect it to import your properties and create reservation links automatically. OwnerRez is live in beta and works the same way. On Airbnb without a PMS? Airbnb Connect (beta) imports your listings and reservations straight from your Airbnb account. Webhooks send guest and reservation events to Zapier, Make or your own tools. Somewhere else? Add a reservation by hand, from any booking source, and every reservation-link feature works the same way. Tell us which PMS you use on our Feedback Hub.
Do you offer a free plan?
Yes. The Free Starter plan is free forever, with no credit card: the AI Guidebook Builder, one property with unlimited articles, automatic translation, secure share links and deep links, OTA compliance on your share links, QR codes and basic analytics. The Host plan adds the AI Concierge, the AI Writing Assistant, guest registration, time-based reservation links, connections to Airbnb, Hospitable and OwnerRez, and your own branding. You can try it free for 14 days.
What if I manage multiple properties?
Add as many as you need on the Host plan (the free plan has one). Manage them from one dashboard, share articles across them and update once. Over 30 units, we build a tailored plan.
FAQs About SmoothStay?
How long does it take to set up a guidebook?
Minutes. Connect Airbnb, Hospitable or OwnerRez and you get a guidebook for every property, or paste one Airbnb listing link or any text for a single guidebook. The AI Guidebook Builder drafts the categories, articles, amenities and local spots. Review, change what you like and share the link in the same sitting.
Do you offer a free plan?
Yes. The Free Starter plan is free forever, with no credit card: the AI Guidebook Builder, one property with unlimited articles, automatic translation, secure share links and deep links, OTA compliance on your share links, QR codes and basic analytics. The Host plan adds the AI Concierge, the AI Writing Assistant, guest registration, time-based reservation links, connections to Airbnb, Hospitable and OwnerRez, and your own branding. You can try it free for 14 days.
I'm moving from another guidebook tool. How does that work?
Start with one property: paste your old guidebook's text into the AI Guidebook Builder, set up your branding and check the result. Then duplicate it for your other properties and share the articles they have in common. Email hello@smoothstay.io and we'll help you move.
What if I manage multiple properties?
Add as many as you need on the Host plan (the free plan has one). Manage them from one dashboard, share articles across them and update once. Over 30 units, we build a tailored plan.
Does SmoothStay work with my PMS, or without one?
Both. Hospitable is live: connect it to import your properties and create reservation links automatically. OwnerRez is live in beta and works the same way. On Airbnb without a PMS? Airbnb Connect (beta) imports your listings and reservations straight from your Airbnb account. Webhooks send guest and reservation events to Zapier, Make or your own tools. Somewhere else? Add a reservation by hand, from any booking source, and every reservation-link feature works the same way. Tell us which PMS you use on our Feedback Hub.
Fewer guest questions. Happier guests.
Build your guidebook from your listings in minutes. Guests find answers on their own, in their language.
60-day money-back guarantee
No credit card
“They have an amazing guide with so much information that is helpful.”
★★★★★ Airbnb guest review of our own listing · Guest favorite, 4.97
Casa Koba
AI Concierge
Can we check out a bit later on Sunday?
AI Concierge
Check-out is at 11:00 am. A later check-out, up to 1:00 pm, is often possible on Sundays. Message your host the day before and they’ll confirm.
Check-out and keys
Ask about your stay
The AI Concierge can make mistakes. Contact your host for help.
From your guidebook
In the guest’s language
Follows your OTA rules
Fewer guest questions. Happier guests.
Build your guidebook from your listings in minutes. Guests find answers on their own, in their language.
60-day money-back guarantee
No credit card
“They have an amazing guide with so much information that is helpful.”
★★★★★ Airbnb guest review of our own listing · Guest favorite, 4.97
Casa Koba
AI Concierge
Can we check out a bit later on Sunday?
AI Concierge
Check-out is at 11:00 am. A later check-out, up to 1:00 pm, is often possible on Sundays. Message your host the day before and they’ll confirm.
Check-out and keys
Ask about your stay
The AI Concierge can make mistakes. Contact your host for help.
From your guidebook
In the guest’s language
Follows your OTA rules
Fewer guest questions. Happier guests.
Build your guidebook from your listings in minutes. Guests find answers on their own, in their language.
60-day money-back guarantee
No credit card
“They have an amazing guide with so much information that is helpful.”
★★★★★ Airbnb guest review of our own listing · Guest favorite, 4.97
Casa Koba
AI Concierge
Can we check out a bit later on Sunday?
AI Concierge
Check-out is at 11:00 am. A later check-out, up to 1:00 pm, is often possible on Sundays. Message your host the day before and they’ll confirm.
Check-out and keys
Ask about your stay
The AI Concierge can make mistakes. Contact your host for help.
From your guidebook
In the guest’s language
Follows your OTA rules
We’re here to smooth out your hosting journey, making guest experiences better and your work easier.
Product
Free Resources
Integrations
© 2023–2026 HelloBnB LLC. All rights reserved. SmoothStay™ is a trade name of HelloBnB LLC, a Wyoming limited liability company. Mailing Address: 1007 N Orange St, 4th Floor, Suite 3246, Wilmington, DE 19801, United States.
We’re here to smooth out your hosting journey, making guest experiences better and your work easier.
Product
Free Resources
Integrations
© 2023–2026 HelloBnB LLC. All rights reserved. SmoothStay™ is a trade name of HelloBnB LLC, a Wyoming limited liability company. Mailing Address: 1007 N Orange St, 4th Floor, Suite 3246, Wilmington, DE 19801, United States.
We’re here to smooth out your hosting journey, making guest experiences better and your work easier.
Product
Free Resources
Integrations
© 2023–2026 HelloBnB LLC. All rights reserved. SmoothStay™ is a trade name of HelloBnB LLC, a Wyoming limited liability company. Mailing Address: 1007 N Orange St, 4th Floor, Suite 3246, Wilmington, DE 19801, United States.