Home / Integrations / Hospitable
Live integration · connects in about 5 minutes
Hospitable
PMS
SmoothStay
Guest experience
RESERVATION
Confirmed
Lucía Herrera · Casa Foggy Bottom
14 to 18 Sept · 2 guests · synced from Hospitable
app.smoothstay.io/guide/your_custom_slug?guest=XXXXX
Access opens X days before check-in and expires the day after checkout.
THE SHORT CODE
Write your Hospitable message templates the way you already do. Where the guidebook link belongs, use the short code. Hospitable swaps in the right link for the right stay at send time, so a check-in message written today still works two hundred bookings from now.
✓ Works in any Hospitable message template
✓ One template covers every property and every stay
✓ No copying links out of a dashboard
IN HOSPITABLE · CHECK-IN TEMPLATE
WHAT LUCÍA RECEIVES
Hi Lucía, everything you need for your stay is here: app.smoothstay.io/guide/casa-foggy-bottom Wifi, door code, and our neighbourhood picks.
Exactly what syncs, and what stays yours
Hospitable owns the reservation. SmoothStay owns the guest experience. Fields that come from your PMS are locked in SmoothStay so the two can never disagree.
Synced via your PMS. Edit this in Hospitable, changes flow back here automatically.
FIELD
SOURCE
EDITABLE
Guest details
Hospitable
Locked
Check-in and checkout dates
Hospitable
Locked
Party size and details
Hospitable
Locked
Property assignment
Hospitable
Locked
Guidebook content and branding
SmoothStay
Yours to edit
Access window and expiry
SmoothStay
Yours to set
Connecting it, start to finish
Four steps. No developer, no API keys.
1
Add the short code
Drop %guidebook% into your Hospitable message templates.
ABOUT 1 MINUTE
2
Open Integrations
In SmoothStay, go to Settings, then Integrations, and choose Hospitable.
ABOUT 30 SECONDS
3
Authorize the connection
Sign in to Hospitable and approve access. No keys to copy between tabs.
ABOUT 1 MINUTE
4
Match your properties
Pair each Hospitable listing with the SmoothStay guidebook it should use. SmoothStay starts the sync process.
2 TO 3 MINUTES
Guests see the right things at the right time
Access is tied to the reservation dates Hospitable already knows, so door codes are not sitting in an inbox six months after the stay.
BEFORE ARRIVAL
Access opens on your schedule
Set how many days ahead the link goes live. Guests read directions and parking while they still have time to plan.
DURING THE STAY
Sensitive details stay scoped
Door codes and wifi live behind that stay’s own link. Every guest sees their stay, and only their stay.
AFTER CHECKOUT
The link expires on its own
No cleanup task, no revoking links by hand. If a reservation is cancelled in Hospitable, access closes with it.
Hospitable + SmoothStay questions
How long does it take to connect Hospitable?
About five minutes for a single property. Authorizing takes a minute, and the rest is matching listings to guidebooks.
Will every reservation receive a guidebook?
Every confirmed reservation on a property you have matched. Inquiries and unconfirmed holds are skipped until they are confirmed.
Can I control when guests get access?
Yes. You set how many days before check-in the link opens, and it closes automatically after checkout.
Can I customize the guidebook for each property?
Each property has its own guidebook content, photos and accent color. Shared content can be written once and reused across all of them.
Do I need technical help to get started?
No. There is nothing to install and no API keys to handle. If you can log in to Hospitable, you can connect it.
What happens if a reservation changes?
Date changes, guest changes and cancellations flow through from Hospitable. The access window follows the new dates, and cancelled stays lose access.
Your next Hospitable booking could arrive better prepared
Connect in about five minutes and every reservation from then on builds its own guidebook. $6.90/month for your first property, $2.90 for each one after.
14 days free. No credit card required.