What guests do in each guidebook: page and article views, AI Concierge questions and feedback, link and map clicks, article hearts and comments, and registrations. Filter by property, action and date range (up to 90 days), as charts or as a detailed list.

Names only appear for guests who registered or opened a reservation link; everyone else shows as Unidentified. We don't log IP addresses or fingerprint browsers. Region comes from the device's time zone, so it's approximate.

Yes. Filter by property to see a single guidebook, or leave it on all properties to compare your portfolio. You can also filter by action type, like article views or Concierge questions, and by date range.

Under each answer guests can tap thumbs up or thumbs down, and add a reason when it wasn’t helpful. The rating and the reason show up in your dashboard next to the question, so you know which article to improve.

Only when the guest registered or opened their own reservation link. Then their name appears next to the interaction. Everyone else shows as Unidentified, so you still see the question without knowing who asked.

In our experience, once a week is enough. Look at unanswered questions first, then answers rated not helpful, then articles with comments. Most weeks that’s two or three small edits, and they add up fast.

Most complaints start small: a hard-to-find parking spot, a Wi-Fi password that doesn’t work, a missing kitchen item. Insights show those moments during the stay, so you can fix the article or the property before the guest writes the review.

Yes. Views and questions are counted whether a guest opens a general share link, a reservation link, a public link or a QR code. Names only appear for reservation links and registered guests; the rest show as Unidentified.

Guests can rate every answer: thumbs up, thumbs down with a reason, or a flag when it couldn't answer. You see all of it in your dashboard, so you know which articles to improve, and you can get an email whenever a question goes unanswered. Changes you save reach the Concierge within about five minutes.

Charts show totals and trends over the date range you pick, like article views per day or how many Concierge questions came in. Detail lists every single interaction, one row each, so you can see exactly which article a guest opened or which question went unanswered.

The AI Concierge only answers from your guidebook and AI data sources. When a guest asks something your content doesn’t cover, the question is flagged so you can see it. Each flag is a ready-made topic for a new article or an AI data source.

Hearts show what guests value: the restaurant list everyone loves, the check-in article that saves them a message. Comments catch what’s confusing, missing or out of date. Together they tell you what to promote and what to rewrite.

No. Analytics, AI Concierge answer ratings and article hearts and comments are part of every paid plan. The Free plan lets you build and share a guidebook, so you can upgrade when you want the data.

Yes. When guests fill in the Guest Registration form, each registration appears as an interaction, with the guest’s name and property. It’s an easy way to check who has opened the guidebook before arrival.

Set the date range to the last 90 days and filter by article views. Articles that barely appear, or don’t appear at all, are the ones guests skip. Move them lower, merge them into a stronger article, or ask whether guests need them at all.