Yes. Each property can be Off, Optional (guests can skip the form) or Required (guests register before opening the guidebook). Registered guests appear in Contacts with the property they registered through.

Yes. Collecting guest emails or phone numbers falls under data protection laws almost everywhere, so the form turns on once you add a privacy policy link in Settings → Brand. No website? Free tools like Termly or iubenda give you a hosted policy link.

Not yet. The form collects contact details (name, email, phone, language and country), not the IDs or signatures that laws like Spain's SES Hospedajes or Italy's Alloggiati Web require. It's on our roadmap.

No. Once a guest registers, their browser remembers it for that property for 90 days, so they go straight to the guidebook next time. The cookie holds no personal data. If they open the link on a new phone, they’ll see the form once more.

The consent checkbox starts unticked, and consent is only recorded when the guest ticks it. SmoothStay saves the exact label the guest agreed to and the time they agreed, on your behalf. You’re responsible for only emailing guests who gave the consent the law requires in their country.

You do. You’re the data controller for the guests you collect, and SmoothStay processes the data on your behalf. You can export or delete it at any time. If you need a Data Processing Agreement, for example under GDPR, email hello@smoothstay.io.

Only if you let them. With Optional, guests see the form first but can skip it and go straight to the guidebook. With Required, they register before the guidebook opens. Most hosts start with Optional and keep Required for direct-booking properties where the contact list matters most.

Yes, as CSV files, any time. Contacts keep their consent status and source; reservations include the guest, dates, property, booking source and status. SmoothStay doesn't send marketing emails: you send them from Mailchimp, HubSpot or whichever tool you use.

On reservation links from a booking source you’ve marked as an OTA, the registration form is switched off for that guest entirely, not just the marketing opt-in. On general links you set to Restricted, the marketing opt-in is always hidden. Choose which booking sources count as OTAs in Settings → Reservations. You’re still responsible for following each OTA’s rules, so check their terms for your setup.

Every guest. A booking usually gives you one email, the booker’s. With Guest Registration, each person in the group can open the guidebook link and register themselves on their own phone, so a family of four can become four contacts, each with their own consent choice.

Name, email, phone, language and country, plus an optional marketing consent checkbox. You decide whether registration is Off, Optional or Required. The form doesn’t collect ID documents or signatures for legal guest registration yet; that’s on our roadmap.

Yes. Write your own form heading on the Widgets page, like “Register your group to open the guidebook”, and phrase the consent in your own words. A specific promise, like news about your next opening or a returning-guest rate, usually reads better than a generic “offers”.

Yes, by webhook. SmoothStay can send an event when a contact is created or changed, so tools like your CRM, email platform or automation app get the new guest right away. If you prefer, export Contacts to CSV and import them on your own schedule.

Yes. The form shows on any guidebook link where registration is on, including general links and printed QR codes, as long as the link isn’t restricted for OTA guests. That makes it useful for walk-in guests, B&Bs and hotels that don’t send reservation links.