It answers guest questions in a chat inside your guidebook, in plain language, using your articles and the AI data sources you add (guests never see those). It doesn't search the internet or invent answers: if your content doesn't cover something, it says so and flags the question for you. Guests open it from the guidebook link on any device, with nothing to install, and keyword search stays available in the top right corner.

The AI Concierge answers in the language your guidebook is shown in. The AI Writing Assistant writes in your guidebook's language too. And when guests switch the guidebook to another language, the page translation covers everything on screen, Concierge answers included.

It reads your guidebook, your AI data sources and the question the guest types. It doesn't see reservation details or guest contact information. Conversations are saved in your dashboard for you to review. The language model is provided by OpenAI; our Privacy Policy has the details.

Only with guests who are allowed to see it. The Concierge follows the same rules as your guidebook: content you open closer to arrival stays hidden until then, and content restricted on general links or OTA bookings stays out of its answers. If a guest can’t see it in the guidebook, the Concierge won’t tell them.

AI data sources are short answers the Concierge can use but guests never see in your guidebook. They’re ideal for FAQs that would clutter your categories: pet rules, receipts, late check-out, the nearest pharmacy. You add them in your dashboard like any other content, and the Concierge reads them alongside your articles.

Yes. The Playground tab on the AI Concierge page lets you pick a property and ask what a guest would ask. You see the exact answers guests would get, so you can improve an article or add an AI data source before it goes live. Playground chats are kept separate from guest sessions.

Guests can rate every answer: thumbs up, thumbs down with a reason, or a flag when it couldn't answer. You see all of it in your dashboard, so you know which articles to improve, and you can get an email whenever a question goes unanswered. Changes you save reach the Concierge within about five minutes.

No. It’s included in the Host plan. If we ever add usage limits, we’ll tell you well in advance.

No, it answers inside your guidebook, which guests open from the link you send them. If you use Hospitable, the guidebook short code puts each guest’s own link in your scheduled messages, so the Concierge is one tap away. Guests don’t need an app or an account, and it works on any phone.

It tells the guest it doesn’t have that information and suggests contacting you, instead of guessing. The question shows up in Guest sessions as not covered by your guidebook, and you can get an email the moment it happens. Add the answer to an article or an AI data source, and the next guest gets it.

No. It reads the guidebook you already have, so there’s nothing to train and no prompts to write. You pick one of five tone presets, test a few questions in the Playground, and turn it on. Better articles make better answers, which is why it pays to fix the gaps guests reveal.

They do different jobs and work well together. AI replies in a PMS like Hospitable help you answer messages in your inbox. The AI Concierge answers guests directly inside the guidebook, any time, from the content you control, so many questions never reach your inbox at all.