Yes. Give the article and the properties the same tag and it appears in each of those guidebooks; edit it once and it updates everywhere. For details that differ, like the Wi-Fi password, use placeholders such as {{UNIT:WIFI_PASSWORD}}, which fill in each property's own value, for the AI Concierge too. For a one-off, restrict the article to a single property.

Yes. Content, branding and home screen changes show up right away on every link and QR code you've already shared, so there's nothing to resend.

A list of placeholders you can insert into any article. When a guest opens a guidebook, each placeholder is replaced with that property’s value, like its Wi-Fi password. Open the Data Dictionary button in the editor to pick one.

Yes. Use the Restrict visibility to a property setting on the article. It’s the right choice for one-off content, like instructions for a hot tub only one property has.

Yes. The AI Concierge answers guests from the articles in their guidebook, with placeholders already filled in. A well-organized Knowledge Base means more accurate answers.

Yes. The AI Guidebook Builder turns an Airbnb listing link or pasted text, like an old welcome book, into categories and articles. From there it all lives in your Knowledge Base, ready to edit.

Use the words guests would use, not hosting jargon. “Getting here” beats “Logistics”, and “Before you leave” beats “Check-out procedures”. Short, plain names also translate better for international guests.

Yes. Guests tap the search icon at the top of the guidebook and search across your articles. Clear titles and a few keywords help them find answers on the first try.

Yes. Each article has visibility settings, so you can keep it out of a guidebook, limit it to one property or restrict it to current guests, without losing what you wrote.

Yes. Your account sets the default widgets and their order, and any property can use its own order, welcome text, cover media and branding.

In three levels: categories, subcategories and articles. Every category and subcategory has an icon, so guests can scan the guidebook quickly on a phone. Most hosts follow the guest’s trip, from arrival to check-out.

Property details like the Wi-Fi password, plus other property and stay details. The Data Dictionary in the editor shows the full, current list, so you can see exactly what’s available as you write.

No. Your categories and subcategories are shared across your account. A new property starts with the same structure, and tagged articles appear in it automatically.

The three-level structure and unlimited articles for one property. Placeholders, tags, per-property visibility and dynamic header media come with every paid plan, when you start running more than one guidebook.

Tags share an article with every property that has the same tag. Restricting to a property does the opposite: it keeps an article in one guidebook only. Use tags for shared content and restrictions for exceptions.

Yes. Drag and drop to put the most useful content first. Guests scan from the top, so lead each category with the article they’re most likely looking for.

Analytics shows article views, hearts and comments for every guidebook. Use it to move popular articles up, rewrite confusing ones and remove what nobody opens.

In our experience: arrival and check-in, Wi-Fi, house rules, how the trickier appliances work, check-out steps, local favorites and emergency contacts. That covers most guest questions before they’re asked.