Your AI Concierge answers guest questions using two sources: the articles you write, and the structured details on your property profile. This article covers the Basics and Amenities sections, both on each property’s screen under the Properties heading.
The point of these fields is accuracy. When a guest asks something you never wrote a dedicated article about, the Concierge can still answer from this structured data instead of giving an out-of-scope response. The more complete this profile, the fewer "I'm not sure about that" replies your guests get.
Where to find it
Open a property from the Properties list. Under the Properties heading you’ll see Basics, Description, Location, Amenities, and Tags, and Hosts. Click a row to open it in the side panel.
Basics
The Basics panel captures the specifics that define a property:
Property name — how the property is labeled across your guidebook
Property type (best match) — for example Villa, Apartment, Cabin, Hotel room. Pick the closest match
Bedrooms
Bathrooms
Max guests
These give the Concierge the baseline facts about the unit. A guest asking "how many people can stay here?" or "is this a whole villa or a room?" gets a correct answer pulled straight from these fields, even with no article written on the subject.
Amenities
The Amenities section lists what the unit offers, organized into groups: Accessibility, Bathroom, Bedroom and laundry, Entertainment, Family, and more. Each amenity sits inside its group as a removable chip.
Click Import from Airbnb to bring in your amenities, or add them with the Add button in any group. Remove one with its trash icon.
Importing from Airbnb is a one-time import, not a live sync. If you update amenities on Airbnb later, import again to refresh them.
As the panel notes, amenities help your AI Concierge answer guest questions and keep your guidebook accurate. If a guest asks "is there a hair dryer?" or "do you have a crib?", the Concierge checks this list and answers directly rather than guessing or deferring.
The AI Wizard prefills this for you
When you create a property through the AI Wizard, these fields are populated automatically from your listing. Property type, bedroom and bathroom counts, guest capacity, and the full amenities list come in pre-filled so you're starting from a complete profile, not a blank one.
Everything stays editable. Review what the Wizard brought in, correct anything that's off, add what's missing, and remove what doesn't apply. You can edit any of it at any time.
Why filling this out matters
Articles answer the questions you anticipated. Basics and Amenities answer the ones you didn’t. Together they widen the range of questions your Concierge can handle confidently and shrink the number of moments where it has to say it doesn’t know. A few minutes spent completing the profile pays off in every guest conversation that follows.