Before you start: deleting your account is permanent.
Every guidebook, property, reservation, contact, brand detail and setting goes with it, and there's no way to restore it.
Save anything you want to keep first
Contacts and reservations: export them as CSV from the Contacts and Reservations pages.
Properties and articles: there's no export for these yet, so copy the text you want to keep into a document before you delete. Once the account is gone, the content can't be recovered.
Before you delete
If you have an active subscription, cancel it first in Billing & plan. See Managing your subscription.
If Hospitable, OwnerRez or Airbnb is connected, disconnect it in Settings › Integrations. You can't delete the account while it's connected.
Steps
Click your name at the bottom of the sidebar.
Select My account.
On the Account tab, scroll down to Delete account and click Delete account.
Type your account email to confirm.
Click Delete account to finish.
What happens to your data
Your account and content are removed immediately. Some records are kept where the law requires it, such as invoices, payment records and similar tax or compliance documents. Our Privacy Policy explains what we keep and for how long.
Changed your mind?
If you're leaving because of cost or a feature that isn't working the way you expected, write to us at hello@smoothstay.io first. We can often sort it out, and we'd rather fix the problem than lose you.