"How do I get in?"
"What's the wifi password?"
"Is there parking?"
"Where do I put the trash?"
"What time is checkout?"
You've answered them a hundred times. You've written them into your welcome message, the listing description, the printed binder on the kitchen counter. Guests still ask. Some of them at 11pm the night before check-in. There's a real version of this that solves the loop, and it's not another PDF.
Why not just use Airbnb's built-in guidebook?
It's a fair question. The honest answer is about where your business is going, not just what the tool does today.
Airbnb is tightening the rules on how hosts make money.
Airbnb's Off-Platform and Fee Transparency Policy restricts hosts from collecting payment outside Airbnb for things like in-home massage or private chef services. It also prohibits using Airbnb's messaging system to ask guests for their email or solicit them for marketing.
In practice, hosts can't use Airbnb traffic to build a direct relationship with the guest. Not without putting their account at risk.
Your business needs to outlast any one channel.
If you take a booking outside Airbnb — Vrbo, Booking.com, a repeat guest, a referral — your Airbnb's built-in guidebook reaches none of them. The most polished welcome you've built sits behind a login they don't have. SmoothStay isn't tied to a channel. Same guidebook, same AI assistant, every guest, every channel.
SmoothStay works with Airbnb, not against it.
On Airbnb reservations, SmoothStay follows Airbnb's rules automatically. No contact collection prompts. No off-platform payment links. No external review requests. Nothing that puts your account at risk. On direct bookings and other channels that allow it, you operate normally.
"Requesting, sending, or receiving payments outside of Airbnb is prohibited. This includes... fee payments related to reservations (e.g., optional fee to heat the pool)."
